Alerts in CIMScan can be sent by email, text message, pager, or voice telephone. Administrators can define exactly what an alert message will contain by creating a simple template for each Group. This is done by accessing the Group settings and creating the templates as shown below.

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When a user account is created, an alert delivery Escalation Level is assigned to the user by the Administrator. This establishes the position of the user in the alert delivery call tree.

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The operation of the call tree is shown in the diagram below.

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